The Removals Ombudsman
The Removals Ombudsman
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We Evaluate
Working with the National Guild of Removers and Storers we monitor and evaluate the performance of all of the Guild's Members.
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We Listen
If you have a complaint or dispute with a Member that cannot be resolved directly with the member, our independent adjudicator Tony Kaye may be able to assist with any complaints you may have.
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We help resolve
As full members of the Ombudsman Association our appointed Ombudsman fulfils all of the criteria set out to ensure we can help resolve your dispute quickly and fairly.
Complaints Resolution for the Removals Industry
The Removals Industry Ombudsman Scheme has been established to provide both domestic and commercial customers of participating members with an independent service to resolve disputes, if the remover's own complaints procedure fails.
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We Regulate Removers
Acting as a trusted and independent body we help regulate the National Guild of Removers and Storers and its Members.
Slide Two
We Evaluate
Working with the National Guild of Removers and Storers we monitor and evaluate the performance of all of the Guild's Members.
Slide Three
We Listen
If you have a complaint or dispute with a Member that cannot be resolved directly with the member, our independent adjudicator Tony Kaye may be able to assist with any complaints you may have.
Slide Four
We help resolve
As full members of the Ombudsman Association our appointed Ombudsman fulfils all of the criteria set out to ensure we can help resolve your dispute quickly and fairly.
Complaints Resolution for the Removals Industry
The Removals Industry Ombudsman Scheme has been established to provide both domestic and commercial customers of participating members with an independent service to resolve disputes, if the remover's own complaints procedure fails.
The Removal Industry Ombudsman Scheme (RIOS) comprises a Board of Directors, of whom one has a prior connection with the removals industry. The appointed Ombudsman, Tony Kaye operates from separate premises and adjudicates in disputes on an independent and…
What to do if you have a complaint about a removal or storage company: If you have a complaint about a removal or storage company, that is a member of the scheme, your first step is to complain directly…
This flowchart will help you to understand whether The Removals Industry Ombudsman can assist with your complaint: Making a Complaint pdf Please complete the complaint form and email it to: ombudsman@removalsombudsman.co.uk Before submitting your complaint, you may want to…
Contact Us
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The Removals Industry Ombudsman Scheme is approved by Government under the Alternative Dispute
Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
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