We recommend submitting your complaint through our online portal in the first instance. This is the quickest and easiest way to begin the complaints process.

Online Complaint Form
ADR Portal

If you are unable to use the online portal, you can instead complete the complaints form below and email it to us at ombudsman@removalsombudsman.co.uk

Submitting a Case to the Ombudsman
Submit a Case 

This flowchart will help you to understand whether The Removals Industry Ombudsman can assist with your complaint:

Making a Complaint pdf

Before submitting your complaint, you may want to read ‘Submitting a Case to the Ombudsman’ and the 'Removals Ombudsman Scheme Terms of Reference and Procedural Rules' which can be downloaded using the links below. 

There are two versions available. One for those of you who have Microsoft word and the other for those of you who have Adobe Acrobat reader. If you have neither visit http://www.adobe.com to download the free acrobat reader software.

Removals Ombudsman Scheme Terms of Reference and Procedural Rules

Terms of Reference and Procedural Rules

COMPLAINTS_FORM_RIOS.(PDF)

Our postal address is: Removals Industry Ombudsman Scheme (“RIOS”)

Premier House

First Floor

1-5 Argyle Way

Stevenage

SG1 2AD

T: 0330 094 0366