The Removals Ombudsman
The Removals Ombudsman
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We Evaluate
Working with the National Guild of Removers and Storers we monitor and evaluate the performance of all of the Guild's Members.
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We Listen
If you have a complaint or dispute with a Member that cannot be resolved directly with the member, our independent adjudicator may be able to assist with any complaints you may have.
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We help resolve
As full members of the Ombudsman Association our appointed Ombudsman fulfils all of the criteria set out to ensure we can help resolve your dispute quickly and fairly.
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Alternative dispute resolution (ADR)
Acting as a trusted trusted body, we provide ADR to the National Guild of Removers and Storers and its Members.
Slide Two
We Evaluate
Working with the National Guild of Removers and Storers we monitor and evaluate the performance of all of the Guild's Members.
Slide Three
We Listen
If you have a complaint or dispute with a Member that cannot be resolved directly with the member, our independent adjudicator may be able to assist with any complaints you may have.
Slide Four
We help resolve
As full members of the Ombudsman Association our appointed Ombudsman fulfils all of the criteria set out to ensure we can help resolve your dispute quickly and fairly.
Complaints Resolution for the Removals Industry
The Removals Industry Ombudsman Scheme has been established to provide both domestic and commercial customers of participating members with an independent service to resolve disputes, if the remover's own complaints procedure fails.
Slide One
Alternative Dispute Resolution (ADR)
Acting as a trusted body, we provide ADR to the National Guild of Removers and Storers and its Members.
Slide Two
We Evaluate
Working with the National Guild of Removers and Storers we monitor and evaluate the performance of all of the Guild's Members.
Slide Three
We Listen
If you have a complaint or dispute with a Member that cannot be resolved directly with the member, our independent adjudicator may be able to assist with any complaints you may have.
Slide Four
We help resolve
As full members of the Ombudsman Association our appointed Ombudsman fulfils all of the criteria set out to ensure we can help resolve your dispute quickly and fairly.
Complaints Resolution for the Removals Industry
The Removals Industry Ombudsman Scheme has been established to provide both domestic and commercial customers of participating members with an independent service to resolve disputes, if the remover's own complaints procedure fails.
The Removal Industry Ombudsman Scheme (RIOS) comprises a Board of Directors, of whom one has a prior connection with the removals industry. Membership of the Scheme, for individual removal companies, is through their membership of participating trade bodies. Once…
What to do if you have a complaint about a removal or storage company: If you have a complaint about a removal or storage company, that is a member of the scheme, your first step is to complain directly…
We recommend submitting your complaint through our online portal in the first instance. This is the quickest and easiest way to begin the complaints process. Online Complaint FormADR Portal If you are unable to use the online portal, you…
Contact Us
Contact Us
The Removals Industry Ombudsman Scheme is approved by Government under the Alternative Dispute
Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
Removals Ombudsman copyright 2018. All rights reserved, RIOS privacy statement
Removals Industry Ombudsman Scheme (“RIOS”)
Premier House
First Floor
1-5 Argyle Way
Stevenage
SG1 2AD
T: 0330 094 0366
E: Ombudsman@removalsombudsman.co.uk
W: www.removalsombudsman.co.uk
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